Shipping policy

Shipping in India

- Free shipping on all prepaid orders.

- An amount of Rs.75 will be charged for COD orders.

- Once a domestic order is placed, it takes 3 to 4 business days to dispatch after placing the order. Then 5 to 7 business days for it to get delivered.

- So, the estimated time would be 7 to 10 working days. You will receive the tracking details once your order has been shipped.

International Shipping

The International Shipping cost are as mentioned below.

Weight Shipping Charges

0-1kg ₹1,500

1-2kg ₹2,000

2-3kg ₹2,500

3-4kg ₹3,000

4-5kg ₹3,500

5-6kg ₹4,000

6-7kg ₹4,500

7-8kg ₹5,000

8-9kg ₹5,500

9-10kg ₹6,000

10-11kg ₹6,500

11-12kg ₹7,000

12-13kg ₹7,500

13-15kg ₹8,000

15-20kg ₹10,000

Once an order is placed, it can be cancelled within 24 hours only.

1. If you cancel your order, we will refund the amount with 5% deduction from the whole amount as there will be transaction fees charged by PayPal

2. If you have received the product and you do not like it, the same can be shipped back within 2 days and email us the courier receipt on hello@padmavatisilks.com. The shipping charges for sending the product back will be borne by the customer.

3. Once we receive the products, a strict quality check would be done by our team. Please make sure that the original packing is intact when you courier it back to us.

4. The amount refunded to you would be only for the products.

5. We unfortunately do not have an exchange policy for international customers and are working hard to enable this facility.

6. Once the order is placed, it can be cancelled within 24 hours only.

7. Once the product goes into the customization process the order cannot be cancelled.

8. When you opt for customization with your order you can cancel it within 48 hours only.

9. For Returns - Freight charges and custom duty to be borne by the customer.

10. Please note that a complete seal packed parcel unboxing video is mandatory to be eligible for any replacement or return of broken/missing items of jewellery category.

- For orders over 100 USD we provide free Shipping Worldwide. International shipping charges are 20 USD for orders less than 100 USD.

- Once the order is placed, it takes 15 to 20 working days to dispatch after placing the order.

- If customization is added it will take more than 4 to 5 additional working days over the normal dispatch period to dispatch your order.

- So, the estimated time would be 20 to 25 working days for the order to get delivered if you place a customisation request. You will receive the tracking details once your order has been shipped.

- Prices are inclusive of shipping charges. Any other charges like import duty has to be borne by the customer.

- If the import duty is not paid by the customer the product will be destroyed/abandoned by the custom department and the refund will not be given for that particular order by PADMAVATI SILKS.

- If the shipping address is wrong or any mistake is made by the customer, then the customer has to make the extra payment for any changes in their address.

- Customer duty has to be paid within 2 days after the shipment arrives at your location/country.

- Our international delivery partner is DHL.